Refund policy

We understand that sometimes you may need to return an item, and we aim to make this process as straightforward as possible.

Damaged or Faulty Goods
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect so that we can assess the issue and resolve it quickly.

Returns
Items must be returned within 30 days of your delivery date.

All returned items must be in the same condition you received it:

  • Unworn and unused
  • In their original packaging
  • All tags still attached
  • Free from odours such as perfume, deodorant and smoke

Exceptions / non-returnable items
Certain types of items cannot be returned. Perishable goods, such as nutrition cannot be returned. While for health and hygiene reasons, we are unable to accept the return of underwear. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Return Process
To start a return please visit the Royal Mail Return Portal:

https://www.royalmail.com/track-my-return#/details/9165

Follow the instructions provided. You will receive an email outlining your return options.

A postage fee of £4.50 will be deducted from the refund.

Please contact us at websales@fitstuff.co.uk with any queries, exchange requests or to report a damaged/faulty item.

Refunds
Once the refund has been processed you will receive an automated email confirming this. The refund will automatically be refunded to your original payment method. Please be aware it can take some time for your bank or credit card company to process the refund. If more than 10 business days have passed please contact us at websales@fitstuff.co.uk.